Frequently Asked Questions

SERVICES


What types of services does Hydrangea Bloom Designs offer?

Hydrangea Bloom Designs offers a variety of services, including floral arrangements, shippable bouquets, floral subscriptions, gift cards, and event curation. Visit our Services page to learn more about our available services.

How do I know what flowers are included in each arrangement/bouquet?

If you click on the arrangement you are interested in, you’ll see a product description that tells you more about the flowers in that particular arrangement. Occasionally flowers that are normally used for arrangements/bouquets may be swapped out, depending on availability.

What are my options for receiving my Hydrangea Bloom Designs order?

We offer delivery to the Dallas/Fort Worth Metroplex area only for a delivery fee of $15. Same day delivery/pickup orders must be placed by 10am CST. Local pickup is available for no charge and is available from 10am-5pm Monday thru Saturday. Additionally, we do offer our shippable bouquets to anywhere in the U.S. for a flat fee of $25. At this time we are not offering shipping on arrangements.


PURCHASING

How do I purchase a product on your website?

Visit our Shop page to view our available arrangements, bouquets and gift cards. Add items to your cart and then follow the prompts to provide the necessary contact and payment information. You’ll then receive a confirmation email to let you know we have received your order.

Can I purchase a gift card?

You may visit our Shop page, under Gift Cards to view our gift card offerings. Every purchased gift card has a unique code. When you purchase a gift card, you can email the code to the recipient or yourself. When redeeming a gift card code at checkout, you will see the card value subtracted from your order total. You can also view the balance remaining on the gift card. Purchasing a gift card sends an email with a unique gift card code to the email directly to you or the recipient you selected at checkout. Please note that while you can print your gift card codes, they aren't available as physical, plastic cards.

What payment options do you offer on your website?

We primarily utilize Stripe and Square for online payments.


SPECIAL EVENTS & WEDDINGS

When can I expect to hear from Hydrangea Bloom Designs after I submit a Schedule a Consultation form?

Once you submit the online schedule a consultation form, you can expect to hear from us within 24-hours.

How will we work together when planning my special event or wedding?

We will set up an initial consultation meeting to go over your special event/wedding vision and budget. I will then put together a customized proposal based on your preferences and send it to you for review. We will plan to connect again 2-weeks prior to your event/wedding to go over anything we have left to discuss.

How much do your Special Event/Wedding flowers cost?

The real answer is that it varies. The cost will depend on many different factors, including, but not limited to, the season, flower/glassware availability, types of flowers you choose, number of arrangements requested, etc. I will be able to provide you with a better estimate of cost after our initial consultation meeting.

Do you offer set up and tear down for Special Events/Weddings?

Yes we do! This question will be discussed during our initial consultation meeting, at which time I can give you an estimate of set up/tear down costs.

If I hire Hydrangea Bloom Designs for my Special Event or Wedding, is there a contract I need to sign?

Yes, we do require a signed contract. Our contract will include (but is not limited to the below guidelines):

1. In the event a specific flower, vases, and/or décor item quoted in the invoice is not available, Hydrangea Bloom Designs reserves the right to make the necessary substitution. All parties will be informed of such substitutions prior to the event. 

2. All services that Hydrangea Bloom Designs will provide are outlined in your contract. Changes required by either the Client/Wedding Coordinator, or Hydrangea Bloom Designs, must be delivered in writing prior to the event date. 

3. All items rented to the client for their listed event, including vases, stands, props, or decor must be returned in original condition, other-wise the client will be responsible for the retail value of said item(s). If any items rented for the event are missing upon the dismantle/rental return, the client is also responsible for the value of the missing item(s). Unless otherwise noted, all durable goods should be considered rentals. All items must be returned no later than 1-week after the event date. A list of all rental items will be provided to the client in the event they choose to return to Hydrangea Bloom Designs themselves. 

4. Invoices/contracts can be canceled no less than 15-days prior to the event date, at which point the client will only be responsible for the initial deposit, which is non-refundable. If the event is canceled or postponed due to a COVID-19 outbreak, and if flowers have not been ordered, Hydrangea Bloom Designs will refund the amount paid minus the non-refundable deposit. 

5. Contracts/invoices contain the entire commitment between Hydrangea Bloom Designs and the Client, and shall not be modified or changed except by mutual agreement in writing, signed by both Hydrangea Bloom Designs and the Client. 


When is payment due for my Special Event/Wedding?

Payments may be made via credit card, check, Venmo or Zelle (Chase Quick Pay). Checks may be made out to 'Rebecca Wasserman' and addressed to our mailing address. A 30% of total deposit is due at the time of signing and the remainder 70% is due two weeks prior to the event date.


SUBSCRIPTIONS

How do the Hydrangea Bloom Designs floral subscriptions work?

We offer weekly, bi-weekly, monthly and special occasion floral subscriptions. To view our available subscriptions, visit the Shop page and then select Subscriptions. Monthly subscriptions renew at the same time on the same day each month. If a monthly subscription starts on the 29th, 30th, or 31st, the renewal date will change when the renewal month doesn't have a corresponding date. For example, a monthly subscription started on August 31st will renew on September 30th, and it will continue to renew on the 30th of each month until February. In February, it will renew on the 28th, and will continue to renew on the 28th indefinitely. Weekly and bi-weekly subscriptions renew on the same day each week or every other week. Special occasion subscriptions will automatically renew on the chosen annual date. Please note that when your subscription renewal processes, the charge may post a day or two after the renewal date that displays on your order confirmation.

Can I manage my own floral subscription details?

Yes! Customers who buy subscription products can view and manage their subscriptions from their customer account. After logging in, click on My account, and then Subscriptions.

Can I cancel or delay my floral subscription?

Please contact us directly to cancel your subscription. Note that you must contact us at least five (5) business days prior to your next subscription renewal date in order to cancel. If you need to delay your subscription order, please reach out to us directly via email.

Can I pay for my subscription order using a Hydrangea Bloom Designs Gift Card?

Unfortunately, gift cards cannot be applied to subscription products at this time.


LEGAL/POLICIES

What is your Return Policy and where can I find it?

Learn more about our Return Policy, found in my website footer.

What is your Privacy Policy and where can I find it?

Learn more about our Privacy Policy, found in my website footer.

What are your Terms of Service and where can I find them?

Learn more about our Terms of Service, found in my website footer.